Training Programs

In this section you find an overview of all the courses we offer.
More specific and detailed information on our Training and Consultancy Services can be provided upon request. You may use the Contact Us section to do so.
If you would like to register right away you might just go ahead and click on the
course and you will be taken directly to the Registration Form page.

ADMINISTRATIVE TRAINING

• Administrative Assistant
• Professional Telephone Behavior
• Secretarial Management
• The Exceptional Receptionist

COMMERCIAL TRAINING

• Account Management
• Commercial Negotiation
• Face to Face Selling Skills
• Financial Management
• Professional Retail Selling
• Sales Management
• Selling over the Phone
• The Power of Marketing

COMMUNICATION IN WRITING

• Effective Business Writing
• How to Create High Impact Letters and Memo’s
• How to Create High Impact Reports and Proposals
• How to Design Eye-Catching Brochures, Newsletters, Ads & Reports
• How to Write a Winning Proposal
• Minute Taking
• Notuleren
• Schriftelijk Rapporteren

CUSTOMER ORIENTED TRAINING

• Customer Service Excellence
• Customer Service Management
• Exceptional Customer Service
• Handling Customer Complaints
• Housekeeping Management
• How to Deal with Conflict
• How to Handle People with Tact & Skill
• Professional Receptionist
• Professional Tour Guide

MANAGEMENT TRAINING

• Advanced Practical Management
• Career Counseling
• Coaching Employees
• Correcting & Discipline
• Creative Problem Solving
• Cultural Diversity
• Decision Making
• Delegating Effectively
• Effective Coaching & Counseling
• Effective Leadership
• Effective Planning
• Functioneringsgesprekken
• Getting the results you want
• Goal Setting
• Group Dynamics
• How to Manage a Multi Cultural Workforce
• Human Resources Management
• Labor Law in Practice
• LMA Ambtenaren Recht
• Leadership
• Managing Absenteeism
• Managing Change
• Managing Diversity
• Managing Negativism
• Meeting Management Behavior
• Performance Appraisal
• Performance Management
• Practical Management
• Project Management and meeting Deadlines
• Recruitment & Assessment
• Supervisory Skills
• Team Building
• Total Quality Management
• Warehouse and Logistic

SELF MANAGEMENT

• Attitude & Motivation
• Building Self-Esteem in Your Child
• Confidence, Composure and Competence for Working Women
• Dealing with Conflict and Confrontation
• Dealing with Emotional Behavior
• Effective Time Management
• How to Build High Self Esteem
• How to Speak Without Fear
• Human Relation Skills
• Practical Tips for Working Parents
• Public Speaking
• Self-Discipline and Emotional Control
• Stress Management
• The Assertive Approach
• Time Management

TRAINING FOR FACILITATORS

• Effective Facilitation Tools
• How to be a better Trainer
• Training the Trainer
• Training for the Non Trainer

VERBAL COMMUNICATION

• Bad News Conversation
• Basic Communication Skills
• Conversation Techniques
• Counseling
• Cross Cultural Communication
• Effective Communication
• Effective and Efficient Meetings
• Handling Conflict
• Interpersonal Communication
• Negotiation Skills
• Neuro Linguistic Programming
• Presentation Techniques