Supervisory Skills

Learn how to motivate, manage and take charge of projects and people.

TARGET GROUP:

Supervisors and department heads who need to develop their supervisory skills and those interested in learning the principles of supervision.

OBJECTIVES:

This course has been designed to meet identified needs as follows:

• To provide supervisors and departments heads with the necessary tools for professional supervisory performance at work.
• To strengthen the effectiveness of supervision, leading to productive and cooperative team work.

WHAT DO YOU LEARN IN THIS TRAINING?

Upon completion of this course the participants will be able to:

• Learn the basic principles of supervision planning & controlling (e.g. cost control);
• Recognize the role of the supervisor, the responsibilities of a supervisor;
• Supervisory skills, e.g. correcting & instructing, motivating and effective delegation.
• Leadership and discipline in order to develop and apply these skills effectively in the workplace.
• Problem solving & decision making;
• Practice effective communication skills and be aware of the results of poor communication. develop Quality Customer Service Skills

DURATION

The duration of this course is divided in 5 sessions of approximately 3 hours.

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*For further information contact us.